Failed to send email to create a password for a new user
Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
The new user will be added to the default group, confluence-users, automatically. If the group does not have "can use" permission to use Confluence or group not exist, the email for creating a password will fail.
Environment
Confluence 5, 6, 7
Diagnosis
The following error can be found in the application log:
DEBUG [http-nio-8090-exec-243] [confluence.mail.notification.DefaultNotificationsSender] isValidUser Send Notification: The user test005 was not a permissible recipient.Cause
If the default group, confluence-users, does not have permission to use Confluence or does not exist, the email to create a password cannot be sent out.
Solution
If the confluence-users group does not exist, it should be created and assigned "can use" permission to use Confluence from here:
- Go to
> General Configuration > Global Permissions