The "User Access" feature in Confluence Cloud is designed to give administrators a high-level view of what a user or group can access within your Confluence site.

This is essential for maintaining security, ensuring compliance, and supporting effective knowledge management—key principles of Knowledge-Centered Service (KCS).

How to Use the "User Access" Feature

1. Access the Confluence Administration Panel

   • Log in to your Confluence Cloud site as a Confluence administrator.

   • Click the cog icon (⚙️) in the top right and select Confluence Administration.

2. Navigate to User Access

   • In the administration panel, look for the User Access section (this may be under "Admin Tools" or similar, depending on your UI release).

3. Search for a User or Group

   • Enter the name or email of the user, or the group name, to view their access.

4. Review Access

   • Download the space permissions report to view a list of spaces they have permission to view and administer.

     
     

5. Type the name of a specific content item

   • Then, select one of the options from the Permission dropdown menu to see if the user or group can view, view and edit, or view and comment on the item.

     
     

👇 See what a user or group can access in Confluence in the User access screen.

Additional information can be found at our Community Post! 

• Introducing User Access! Where admins can audit + troubleshoot permissions (all paid editions)

FAQs

What information is in the report?

The report includes:

- metadata for each space (ID, name, key, type, status)

- the user / group's access level: the values for this column are 'admin' and 'user'. The 'admin' value represents if the user / group has admin permissions for this space. 'user' represents if the user / group has access to the space but does not have admin permissions for it.

And then only when a user (so not a group) has been selected: 

- what access level has the user been granted as an individual user for each space

- what access level has the user been granted via the groups that they're a part of for each space

What Confluence editions have access to this feature?

Customers on Confluence's Standard, Premium, and Enterprise editions all have access to this new feature. The lower component of it, the ability to inspect permissions of a specific piece of content, is only available to customers on Confluence Premium or Enterprise

  Does this feature allow me to see access to spaces / content items that I don't have access to (along the lines of the Admin Key feature)?

It does not. The feature currently only includes information about entities that you as a user already have access to. However, we are continuing to evaluate whether all spaces and content items should be included in the information, so please let us know if you have a preference here either way.