How to disable Collaborative Editing in Confluence if it cannot be disabled through the UI

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Customers can disable Collaborative Editing from the   > General Configuration > Collaborative editing admin screen.

If the Confluence base URL, network, or proxy is not configured properly, you might get an error ("Something went wrong. Please try again.") when trying to disable Collaborative Editing / Synchrony. When this occurs, the safest way to disable Synchrony is through a REST endpoint.


This can be done through a script, or by running a CURL command. Options:

  • Open a terminal and run the following:
    • curl -X POST --user admin:password --header "X-Atlassian-Token: no-check" https://your.confluence.url/rest/synchrony-interop/disable

      (info) Make sure to replace admin and password with the actual credentials for your Confluence system admin user. Also make sure https://your.confluence.url is replaced by your base URL.

  • Or, you can do this through a python script:

    • import requests
      def main():
          session = requests.session()
          session.auth = ('admin', 'password')
          headers = {'X-Atlassian-Token': 'no-check'}
          resp ='https://your.confluence.url/rest/synchrony-interop/disable',

      (info) Make sure to replace admin and password with the actual credentials for your Confluence system admin user. Also make sure https://your.confluence.url is replaced by your base URL.


Similarly, you can enable Synchrony manually through the following command:

curl -X POST --user admin:password --header "X-Atlassian-Token: no-check" https://your.confluence.url/rest/synchrony-interop/enable

From our guide on Administering Collaborative Editing, these are the implications when disabling Synchrony or setting it to 'OFF':

This mode means that your team can only edit their own personal draft of a page. Confluence will attempt to merge any conflicts on save. This mode replicates the Confluence 5 editing experience.

This mode is useful if you are unable to run Synchrony successfully in your environment, or if you have decided that collaborative editing is not for you (for example if you have auditing requirements that would prohibit using collaborative editing just yet).

You should make sure your users have published any work they want to keep before you turn collaborative editing off.

Last modified on Nov 2, 2018

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