LDAP Users are Unable to Login After Upgrade
Platform Notice: Data Center - This article applies to Atlassian products on the Data Center platform.
Note that this knowledge base article was created for the Data Center version of the product. Data Center knowledge base articles for non-Data Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
Users are not able to log in to Confluence but are able to sign up for a new Confluence account.
Cause
User management was configured for LDAP with authentication in a previous version. The configuration files are no longer in place after the upgrade.
Resolution
Copy the osuser.xml file from the previous version of Confluence over to the later version of Confluence.