Login Screen Loops Back To Login Screen With No Error When Using Correct Username And Password

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Symptoms

When logging into Confluence you are sent back to the login screen with no error.

Causes

  1. The browser cache has two values for JSESSIONID or if using Crowd, extra values for crowd.token_key.
  2. A software application firewall is blocking Confluence.
  3. Multiple Atlassian products are using the same IP Address or hostname, and the same context path, but are listening on different ports. Due to the way the browser stores cookies, their session cookies step on each other, and sometimes that can lead to this issue happening.

Resolution

Cause one

  • Clear your browsers cache and reconnect to Confluence.

Cause two

  • Ensure there are no software firewalls blocking Confluence and the cookie JSESSIONID.

Cause three

 

 

Last modified on Nov 2, 2018

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