New User Unable to log in into Confluence

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Symptoms

  • User can log into Jira and Stash, but not Confluence.
  • User get invalid username/password. error when they try to log in into Confluence.

 

Cause

Crowd Authenticator is enable instead of Default Confluence Authenticator as you can see below:


 

Resolution

Disable the Crowd Authenticator and enable Default Confluence Aunthenticator

  1. Shutdown your Confluence
  2. Go to <confluence-installation>/confluence/WEB-INF/classes
  3. You will see seraph-config.xml and open the file
  4. Find the below line and change it:
  • To Enable Default Confluence Aunthenticator

<!-- Default Confluence authenticator, which uses the configured user management for authentication. -->
<!-- <authenticator class="com.atlassian.confluence.user.ConfluenceAuthenticator"/> -->

change it to

<!-- Default Confluence authenticator, which uses the configured user management for authentication. -->
<authenticator class="com.atlassian.confluence.user.ConfluenceAuthenticator"/>

 

  • To Disable Crowd Authenticator

    <!-- Authenticator with support for Crowd single-sign on (SSO). -->
    <authenticator class="com.atlassian.confluence.user.ConfluenceCrowdSSOAuthenticator"/>

    change it to

    <!-- Authenticator with support for Crowd single-sign on (SSO). -->
    <!-- <authenticator class="com.atlassian.confluence.user.ConfluenceCrowdSSOAuthenticator"/> -->

  • Restart Confluence

Last modified on Feb 26, 2016

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