Symptoms

On occasion, when using Confluence Mobile, a user will navigate to a page and it will see a spinning loading page. This loading page will never finish.

Cause

There is reproducible bug that can cause this, specifically the user is accessing a page that includes certain macro elements after visiting a page that does not include those elements. 

Workaround

Go to Admin > Cache Management > Show Advanced View

To get Confluence Running again flush:

• Web Resource Keys And Condition State Set
• Web Resource Keys Condition List
• Try reloading the page, it should load properly

You can simply flush the cache every time a user encounters the issue, or you can do one of the following:

• Set Web Resource Keys Condition List cache to 1, return the value to 1000 after the bug is fixed
  • This will affect performance on larger Confluence instances, and you will on occasion have users get a frozen page (a refresh should load the page at this point)
• Remove all note macro elements from Confluence
  • Perform a search for "macroName: X" without the quotes, where X is the name of the macro. This will return all pages that have the macro in them. 
  • Manually remove the macro

 Resolution

• CONF-35788 - Getting issue details... STATUS