Recently visited doesn't load for particular user after an upgrade

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Platform Notice: Server and Data Center Only. This article only applies to Atlassian products on the server and data center platforms.

Problem

Recently visited page keeps spinning without loading anything.


The following appears in the atlassian-confluence.log when clicking on Recently Visited

[http-nio-8090-exec-25] [service.content.factory.DefaultContentMetadataFactory] makeMetadata API metadata provider module threw an exception attempting to expand metadata. Class : com.atlassian.confluence.plugins.recentlyviewed.cql.metadata.CurrentUserMetadataProvider provides properties [currentuser]. Exception java.lang.IllegalArgumentException: duplicate key: 93946027

Diagnosis

Run the following database query to make sure there's no duplicated record in the database :

SELECT * FROM AO_92296B_AORECENTLY_VIEWED WHERE USER_KEY = (SELECT USER_KEY FROM user_mapping where lower_username = '<affected-user>') and CONTENT_ID=<duplicated key shown in the logs>;

Insert affected user's user_key and duplicated key that shown in the logs into the query (example: "93946027" based on the sample error message above). If the query return more than one query, then you may proceed with resolution.

Cause

The reason that causes Confluence to have duplicated row of records in the table AO_92296B_AORECENTLY_VIEWED remains unknown.

The duplicated row of records in the mentioned table will not affect the Recently visited page in version 5.8.x, however it will affect in the version 5.9.x.

Resolution

Run the following query to remove duplicated records in the table.

Always back up your data before performing any modifications to the database. If possible, test any alter, insert, update, or delete SQL commands on a staging server first.


DELETE FROM AO_92296B_AORECENTLY_VIEWED WHERE ID='<ID shown in query output above>';



Last modified on Jan 19, 2021

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