Startup check: providing logs for support

Still need help?

The Atlassian Community is here for you.

Ask the community

Platform notice: Server and Data Center only. This article only applies to Atlassian products on the server and data center platforms.

If you're unable to fix a problem and need to contact support, our team will be able to help you faster if you can attach a copy of your Confluence logs with the support request. 

If Confluence is still running:

  1. Go to  > General Configuration > Troubleshooting and support tools
  2. Choose Support Zip and follow the prompts to download a copy of your Application logs and Tomcat logs

If Confluence is DOWN and you are not able to access the User Interface:

  1. Go to <home-directory>/logs and take a copy of the Confluence and Synchrony application logs
  2. Go to <installation-directory>/logs and take a copy of the Tomcat logs and Synchrony-proxy log. 

You can find the location of your Confluence home directory in <installation-directory>/confluence/WEB-INF/classes/

Linux script to create support zip

If you are running Confluence on Linux and it's currently down, we can still run a script from CLI to create a full support zip - follow the steps provided on this Knowledge Base article:  How to create a support zip via command line when Confluence is down

See Working with Confluence Logs to find out more about Confluence logs. 

You can also create support requests via REST.  See Create a support zip using the REST API in Server applications or Create a support zip using the REST API in Data Center applications.

Last modified on Mar 17, 2023

Was this helpful?

Provide feedback about this article
Powered by Confluence and Scroll Viewport.