Synchrony Logs Show 'State: SHUT_DOWN'
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*Except Fisheye and Crucible
Summary
Users are unable to edit content with collaborative editing enabled.
Environment
Confluence Server and Datacenter.
Diagnosis
The following is found in atlassian-synchrony.log:
2020-12-01 03:16:02,858 DEBUG [420:StdOutHandler [C:\PROGRA~1\AdoptOpenJDK\jdk-8.0.202.08\jre\bin\java.exe]] 2020-12-01 09:16:02,858 WARN [async-dispatch-15] [synchrony.http.entity-api] Error in put-entity {:entity "/Synchrony-6c19f527-ac5d-3b20-b90e-e60cb602c429/confluence-1062142368", :id "WrpI4nymZqh2Q-4Ybs7waQ", :throwable #error {
2020-12-01 03:16:02,858 DEBUG [420:StdOutHandler [C:\PROGRA~1\AdoptOpenJDK\jdk-8.0.202.08\jre\bin\java.exe]] :cause "State: SHUT_DOWN Operation: class com.hazelcast.map.impl.operation.GetOperation"
2020-12-01 03:16:02,858 DEBUG [420:StdOutHandler [C:\PROGRA~1\AdoptOpenJDK\jdk-8.0.202.08\jre\bin\java.exe]] :data {:type :server-error, :source :server}
...
2020-12-03 16:37:15,540 DEBUG [420:StdOutHandler [C:\PROGRA~1\AdoptOpenJDK\jdk-8.0.202.08\jre\bin\java.exe]] 2020-12-03 22:37:15,539 WARN [async-dispatch-4] [synchrony.http.entity-api] Error in put-entity {:entity "/Synchrony-6c19f527-ac5d-3b20-b90e-e60cb602c429/confluence-1056474768", :id "wgVi8hTR82Y7p1QvKn8d6g", :throwable #error {
2020-12-03 16:37:15,540 DEBUG [420:StdOutHandler [C:\PROGRA~1\AdoptOpenJDK\jdk-8.0.202.08\jre\bin\java.exe]] :cause "State: SHUT_DOWN Operation: class com.hazelcast.map.impl.operation.GetOperation"
2020-12-03 16:37:15,540 DEBUG [420:StdOutHandler [C:\PROGRA~1\AdoptOpenJDK\jdk-8.0.202.08\jre\bin\java.exe]] :data {:type :server-error, :source :server}Cause
Synchrony has not been able to properly shut down.
Solution
Restart Confluence and make sure that the Collaborative editing is turned on.
Last modified on Jan 9, 2021
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