Synchrony service won't start due to "java.lang.NumberFormatException"
Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
Synchrony process won't start either with Confluence or manually.
The following error appears in the atlassian-confluence.log
ERROR [Long running task: Restart Synchrony Task] [plugins.synchrony.tasks.AbstractConfigLongRunningTask] runInternal An error occurred when running a Synchrony ConfigLongRunningTask
-- url: /rest/synchrony-interop/restart | referer: http://mycompany.com/admin/confluence-collaborative-editor-plugin/configure.action | traceId: 4e06227767fccf2b | userName: XXXXX
java.lang.NumberFormatException: For input string: ""Cause
Synchrony PID file has been corrupted.
Resolution
The PID file is created when starting Confluence, in case it doesn't already exist. The steps below will fix the issue:
Stop Confluence
Remove the file
<confluence-install>/temp/synchrony.pidStart Confluence
Last modified on Jun 14, 2019
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