Problem

Unable to access Confluence Pages which contain Gliffy Diagrams.  The page generates a Stack Trace Dump similar to:

Diagnosis

Diagnostic Steps

• 'SysAdmin' is able to access the pages without issues and sees a broken image
• 'SysAdmin' can edit the page and replace the broken Gliffy Diagram

• Site administrators can access the 'Edit Page' by using the URL:  https://Confluence_URL/wiki/pages/editpage.action?pageId=#######, substitute ####### with the Page ID of the broken page

Cause

Identified in the database that the broken Gliffy Diagram attempts to reference an incorrect Page ID:

<ac:parameter ac:name=""pageid"">393240</ac:parameter>

Workaround

• Replacing the Gliffy Diagram Macro resolves the issue

  • Use the URL: https://Confluence_URL/wiki/pages/editpage.action?pageId=####### to manually access 'Edit Page' for the broken page

  • Substitute ####### with the Page ID of the broken page

  • Replace the Broken Gliffy Macro

• The following query will show you all Confluence Pages and their PageID (contentid) containing a Gliffy Macro:

  select c.contentid, c.title, c.lastmoddate from content c, bodycontent b where c.contentid = b.contentid and c.prevver is null and b.body like '%ac:name="gliffy"%' order by lastmoddate desc;