Symptoms

When using the JIRA Issue Macro, an error appears:

Unable to determine if sort should be enabled

Cause

The exception handling may not be diagnostic; this is a specific error that can be thrown for multiple problems, most likely because of:

• A network failure.
• An incorrect URL being used in the macro, for instance, not using the XML view of the issue navigator

See CONFJIRA-154 for more info. In Confluence 3.0 and later, the logging is improved. Inspect both the atlassian-confluence.log and the atlassian-jira.log to find the specific failure.

Resolution

Assess the network connections between your Confluence and JIRA servers to make sure they can communicate. Double check your issue macro url points to an xml view of the issue navigator.