Unable to start Confluence "Unable to bootstrap application: Could not make directory/ies:"
Symptoms
Unable to start Confluence
The following appears in the atlassian-confluence.log:
2013-08-19 09:19:03,741 INFO [main] [com.atlassian.confluence.lifecycle] contextInitialized Starting Confluence 5.2.3 [build 4394 based on commit hash a32f094df7825f58c6a417309475c6c954804a27]
2013-08-19 09:19:07,952 WARN [main] [com.atlassian.config.ApplicationConfig] setApplicationHome Application home does not exist. Creating directory: \\servername\confluence-data
2013-08-19 09:19:07,983 ERROR [main] [atlassian.config.bootstrap.DefaultAtlassianBootstrapManager] init Home is not configured properly:
com.atlassian.config.ConfigurationException: Could not make directory/ies: \\servername\confluence-data
at com.atlassian.config.ApplicationConfig.setApplicationHome(ApplicationConfig.java:69)
at com.atlassian.config.bootstrap.DefaultAtlassianBootstrapManager.init(DefaultAtlassianBootstrapManager.java:66)
at com.atlassian.config.util.BootstrapUtils.init(BootstrapUtils.java:36)
at com.atlassian.confluence.setup.ConfluenceConfigurationListener.initialiseBootstrapContext(ConfluenceConfigurationListener.java:87)
at com.atlassian.confluence.setup.ConfluenceConfigurationListener.contextInitialized(ConfluenceConfigurationListener.java:43)
at org.apache.catalina.core.StandardContext.listenerStart(StandardContext.java:4206)
at org.apache.catalina.core.StandardContext.start(StandardContext.java:4705)
at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1057)
at org.apache.catalina.core.StandardHost.start(StandardHost.java:840)
at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1057)
at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:463)
at org.apache.catalina.core.StandardService.start(StandardService.java:525)
at org.apache.catalina.core.StandardServer.start(StandardServer.java:754)
at org.apache.catalina.startup.Catalina.start(Catalina.java:595)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:289)
at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:414)
2013-08-19 09:19:08,155 ERROR [main] [atlassian.confluence.setup.ConfluenceConfigurationListener] contextInitialized An error was encountered while bootstrapping Confluence (see below):
Unable to bootstrap application: Could not make directory/ies: \\servername\confluence-data
com.atlassian.config.bootstrap.BootstrapException: Unable to bootstrap application: Could not make directory/ies: \\servername\confluence-data
at com.atlassian.config.util.BootstrapUtils.init(BootstrapUtils.java:39)
at com.atlassian.confluence.setup.ConfluenceConfigurationListener.initialiseBootstrapContext(ConfluenceConfigurationListener.java:87)
at com.atlassian.confluence.setup.ConfluenceConfigurationListener.contextInitialized(ConfluenceConfigurationListener.java:43)
at org.apache.catalina.core.StandardContext.listenerStart(StandardContext.java:4206)
at org.apache.catalina.core.StandardContext.start(StandardContext.java:4705)
at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1057)
at org.apache.catalina.core.StandardHost.start(StandardHost.java:840)
at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1057)
at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:463)
at org.apache.catalina.core.StandardService.start(StandardService.java:525)
at org.apache.catalina.core.StandardServer.start(StandardServer.java:754)
at org.apache.catalina.startup.Catalina.start(Catalina.java:595)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:289)
at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:414)
Cause
- This issue occurs when the user that is starting Confluence does not have full read/write permission to the Confluence Home and other important directories directory.
- The issue can occur if there is a trailing space behind the path to the confluence-home directory in <confluence-install-directory>/confluence/WEB-INF/classes/confluence-init.properties, as in screenshot below:
Resolution
Ensure that the user that is starting Confluence has full read/write permission to the Confluence Home and other important directories directory, including permission to create and delete subfolders.
Even if the permissions look correct, sometimes there can be a few errant files that have the wrong permissions, so it's a good idea to reset the permissions and force them to be reapplied to the Home directory and all subfolders and files.
Or check if there is a need to remove trailing space from the <confluence-install-directory>/confluence/WEB-INF/classes/confluence-init.properties path.
Last modified on Nov 23, 2021
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