Widget Connector Macro displays gear icon and URL instead of expected media

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Platform Notice: Server, Data Center, and Cloud By Request - This article was written for the Atlassian server and data center platforms but may also be useful for Atlassian Cloud customers. If completing instructions in this article would help you, please contact Atlassian Support and mention it.

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*Except Fisheye and Crucible

Problem

After inserting a Widget Connector Macro and configuring it, it displays a Gear icon and the URL entered in the widget rather than the expected media. 

Instead of the expected media, an image similar to the following displays: 

Error rendering macro 'widget'

com.atlassian.confluence.api.service.exceptions.IllegalURLException: The provided url is not included in the whitelist!

Cause

If the URL given in the Widget Connector macro does not work, the macro displays an icon and the base URL of the server rather than the expected media. 

Resolution

  • Ensure the URL of the media displays when navigating to it directly via the URL entered in the Widget Connector Macro.
  • Edit the Widget Connector Macro and enter the correct URL.
Last modified on Apr 7, 2016

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