Provide Crowd Information to Atlassian Support


Sending us your log files and configuration details will speed up resolution of your issue.


Please provide these artifacts when you create a ticket:

  • A zip archive of <crowd_home>/logs/
  • A zip archive of <crowd_install>/apache-tomcat/logs/
  • All the text from Crowd Admin > System Information > Support Information.

The <crowd_home> directory is the path defined in <crowd_install>/crowd-webapp/WEB-INF/classes/

The text can be attached in a file or pasted into the description or comment of your ticket at

If the zip files are less than 125MB you can attach them to your ticket. For larger files please request a transfer account and your support agent create one for you.

Last modified on Sep 19, 2017

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