Provide Crowd Information to Atlassian Support

Purpose

Sending us your log files and configuration details will speed up resolution of your issue.

Solution

Please provide these artifacts when you create a ticket:

  • A zip archive of <crowd_home>/logs/
  • A zip archive of <crowd_install>/apache-tomcat/logs/
  • All the text from Crowd Admin > System Information > Support Information.

The <crowd_home> directory is the path defined in <crowd_install>/crowd-webapp/WEB-INF/classes/crowd-init.properties.

The text can be attached in a file or pasted into the description or comment of your ticket at https://support.atlassian.com.

If the zip files are less than 125MB you can attach them to your ticket. For larger files please request a transfer account and your support agent create one for you.

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