Support Policies

Welcome to the support policies index page. Here, you'll find information about how Atlassian Support can help you and how to get in touch with our helpful support engineers. Please choose the relevant page below to find out more.

• Bug Fixing Policy
• How to Report a Security Issue
• New Features Policy
• Security Advisory Publishing Policy
• Security Bugfix Policy
• Security Patch Policy
• Severity Levels for Security Issues

To request support from Atlassian, please raise a support issue in our online support system. To do this, visit support.atlassian.com, log in (creating an account if need be) and create an issue under Crowd. Our friendly support engineers will get right back to you with an answer.