Resetting Forgotten Passwords
You can request your password to be reset directly from the login screen. Crowd will send you an email message containing a unique, randomly-generated URL. When you click the link on that URL, you will go to a screen where you can choose your own new password.
To reset your password
Open Crowd in your web browser. In most cases, you will do this by typing an address like this one into the browser's address bar:
YOUR-CROWD-LOCATION' with the address of your Crowd server. (Ask your Crowd administrator for this address.)
- The Crowd login screen appears.
- Click Forgot your password?
- Select I have forgotten my password.
Enter your Crowd username and click the Continue.
You will receive an email message that contains a link to a unique, randomly-generated URL of a page where you can create a new password. This link remains available for 24 hours. Click the link in the email message or copy the URL to your browser address bar.
Password change applies to one user directory only
In most cases, your username will be defined in one user directory only. But some organizations may have more than one user directory. For example, your username may be defined in Crowd for Jira use, and also in another Crowd-connected directory (e.g. LDAP) for use in another application. If you change your password, the new password will apply only in one directory: the directory mapped to the 'crowd' application and defined as first in the directory sequence. Your Crowd administrator can define the order of the directories, as described in the Crowd Administration Guide.
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