Cannot change user password when using AD with read and write permissions

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The following appears in the atlassian-crowd.log when you try to change an AD user password from Crowd.

Failed to update user password. Cause: CrowdRestException: org.springframework.ldap.OperationNotSupportedException: [LDAP: error code 53 - 0000001F: SvcErr: DSID-031A120C, problem 5003 (WILL_NOT_PERFORM), data 0
]; nested exception is javax.naming.OperationNotSupportedException: [LDAP: error code 53 - 0000001F: SvcErr: DSID-031A120C, problem 5003 (WILL_NOT_PERFORM), data 0
]; remaining name 'cn=XXXXXXX,cn=users,dc=example,dc=com'
 -- referer: http://XXXXXXXXXXX/setuserpassword.action?username=XXXXXX | url: XXXXXX/dosetuserpassword.action | userName: admin | action: dosetuserpassword

NOTE: this also happen with other Atlassian applications such as JIRA, Confluence and Crowd.

See also

See also this JIRA document: LDAP Error Code 53

Known Causes

  1. This is caused when you don't use SSL in your LDAP connection and AD enforces SSL connection.

  2. There are password policies in the AD environment


  1. If the problem is caused by SSL, proceed on configuring the LDAP with SSL.

  2. If the issue is caused due to password policies, contact the LDAP administrator for policy information.

Last modified on Nov 2, 2018

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