You can go to the Crowd 'Login' screen and request the ability to reset your password. This is useful when you have forgotten the password. Crowd will send you an email message containing a unique, randomly-generated URL. When you click the link on that URL, you will go to a screen where you can choose your own new password.

To reset your password,

  1. Open Crowd in your web browser. In most cases, you will do this by typing an address like this one into the browser's address bar:
    Replace 'YOUR-CROWD-LOCATION' with the address of your Crowd server. (Ask your Crowd administrator for this address.)
  2. The Crowd login screen appears. Click the link labelled 'Can't access your account?'.
  3. The 'Help! I forgot my login details' screen appears. Select the option labelled 'I have forgotten my password'.
  4. A panel opens where you can enter your username, as shown below. Enter your Crowd username and click the 'Continue' button.
  5. You will receive an email message containing a link to a unique, randomly-generated URL. This link remains available for 24 hours. Click the link in the email message or copy the URL to your browser address bar.
  6. The 'Reset Password' screen appears, as shown below. Change your password to one you can remember easily.

Screenshot: Forgotten password

Screenshot: Reset password

Password change applies to one user directory only

In most cases, your username will be defined in one user directory only. But some organisations may have more than one user directory. For example, your username may be defined in Crowd for JIRA use, and also in another Crowd-connected directory (e.g. LDAP) for use in another application. If you change your password, the new password will apply only in one directory: the directory mapped to the 'crowd' application and defined as first in the directory sequence. Your Crowd administrator can define the order of the directories, as described in the Crowd Administration Guide.


Changing your Password
Logging in to Crowd
Crowd User Guide