Unbalanced parenthesis after directory synchronization
Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
When synchronizing Active directory there is an error shown in the logs
The following appears in the atlassian-crowd.log
com.atlassian.crowd.exception.OperationFailedException: org.springframework.ldap.InvalidSearchFilterException: Unbalanced parenthesis; nested exception is javax.naming.directory.InvalidSearchFilterException: Unbalanced parenthesis; remaining name 'OU=xxx DC=xxx,DC=xxx,DC=xxx'
Diagnosis
Check if the user filter has parenthesis
Cause
If the user filter is not enclosed between a parenthesis this will result in the issue
Resolution
The user filter should be enclosed with parenthesis .
Last modified on Mar 30, 2016
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