Symptoms

Going to JIRA Administration -> Issues -> Statuses results in a 500 Error Page with this message:

com.google.template.soy.tofu.SoyTofuException: In template JIRA.Template.Util.Issue.Status.statusLozenge: In 'print' tag, expression "$name" evaluates to undefined.
	at com.google.template.soy.tofu.internal.BaseTofu.renderMainHelper(BaseTofu.java:341)
	at com.google.template.soy.tofu.internal.BaseTofu.renderMain(BaseTofu.java:300)
	at com.google.template.soy.tofu.internal.BaseTofu.access$100(BaseTofu.java:56)
	at com.google.template.soy.tofu.internal.BaseTofu$RendererImpl.render(BaseTofu.java:427)
	...

Diagnosis

• Viewing an issue, the Status is rendered as Icon + Status Name instead of Lozenge:
  
• Editing a workflow, it's unable to add a new Status
  

Cause

Issue Status Lozenge is Disabled in a JIRA System File

Resolution

• Shut down JIRA
• Open JIRA_Install/atlassian-jira/WEB-INF/classes/jira-features.properties

• Locate the line jira.issue.status.lozenge=false

• Set it to jira.issue.status.lozenge=true

   If there's no such line, simply add it (jira.issue.status.lozenge=true)
  

• Restart JIRA