Agile reports data mismatch after migration
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Note that this knowledge base article was created for the Data Center version of the product. Data Center knowledge base articles for non-Data Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
After migrating JIRA, the reports in Agile is showing wrong data to compare with the previous origin JIRA
- No error can be trace from the logs
Diagnosis
Environment
- Migration from one server to another
Cause
This is cause by timezone configuration.
- Eventhough JIRA is told to use UTC, but timezones in /etc/timezone was different.
Resolution
Ensure that the timezone in /etc/timezone (linux) are similar with the origin JIRA