Edit Jira work items after they are closed
Platform Notice: Data Center and Cloud By Request - This article was written for the Atlassian data center platform but may also be useful for Atlassian Cloud customers. If completing instructions in this article would help you, please contact Atlassian Support and mention it.
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*Except Fisheye and Crucible
Summary
Jira does not allow for editing closed issues as they cannot be edited by default.
This means the Edit button won't appear, and all fields will appear as plain text with no option to change their values.
This requirement can be changed by editing the workflow for affected projects and issues.
Remove the jira.issue.editable = false property from workflows
We advise against editing the Default workflow. You should create a copy of the workflow instead and then assign it to the relevant projects and/or workflow schemes.
As a Jira administrator:
- Navigate to the Workflow being used by the issue
- Select Edit
- In Diagram Mode, select the "Closed" status and select Properties which appears in the popup window
- The status name may be different than "Closed" - choose whichever status is blocking editing in your Jira instance
- Delete the jira.issue.editable Property Key to allow issues in this status to be edited
- Publish draft on the workflow so the change is applied
This will allow anyone with Edit Issue Permissions the ability to Edit Closed Issues in your Project(s).