Internal Server Error on Dashboard Gadget
Platform Notice: Data Center - This article applies to Atlassian products on the Data Center platform.
Note that this knowledge base article was created for the Data Center version of the product. Data Center knowledge base articles for non-Data Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
While running JIRA on SSL using Apache mod_proxy , the dashboard gadget gets an internal server error.
The following appears in the catalina.out
/plugins/servlet/gadgets/makeRequest [renderer.internal.http.HttpClientFetcher] Unable to retrieve response
javax.net.ssl.SSLHandshakeException: No appropriate protocol (protocol is disabled or cipher suites are inappropriate)Cause
There is an issue with the Self Signed Cert
Resolution
Add the cert to JIRA by :
- Use the command line to import the cert. Running JIRA over SSL or HTTPS(Start from step 5)
or - Use this plugin SSL for JIRA