Jira installer results in 'java.lang.UnsatisfiedLinkError' error
Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
After installing Jira, the administrator is presented with an install4jerror like the following:
java.lang.UnsatisfiedLinkError: no freetype in java.library.path
at java.lang.ClassLoader.loadLibrary(ClassLoader.java:1865)
at java.lang.Runtime.loadLibrary0(Runtime.java:870)
at java.lang.System.loadLibrary(System.java:1122)
at sun.font.FontManagerNativeLibrary$1.run(FontManagerNativeLibrary.java:59)
at java.security.AccessController.doPrivileged(Native Method)
at sun.font.FontManagerNativeLibrary.<clinit>(FontManagerNativeLibrary.java:32)
at sun.font.SunFontManager$1.run(SunFontManager.java:339)
at java.security.AccessController.doPrivileged(Native Method)
at sun.font.SunFontManager.<clinit>(SunFontManager.java:335)
at java.lang.Class.forName0(Native Method)
at java.lang.Class.forName(Class.java:348)
at sun.font.FontManagerFactory$1.run(FontManagerFactory.java:82)
at java.security.AccessController.doPrivileged(Native Method)
at sun.font.FontManagerFactory.getInstance(FontManagerFactory.java:74)
at java.awt.Font.getFont2D(Font.java:491)
at java.awt.Font.access$000(Font.java:224)
at java.awt.Font$FontAccessImpl.getFont2D(Font.java:228)
at sun.font.FontUtilities.getFont2D(FontUtilities.java:180)
at sun.font.FontUtilities.fontSupportsDefaultEncoding(FontUtilities.java:338)
Cause
An UnsatisfiedLinkError is thrown when the JVM attempts to load a native library and that library does not exist using the PATH environmental variable.
Resolution
- Check to see if the PATH environmental variable is pointing to a valid Java installation.
- Check to see if JAVA_HOME is set to a valid Java installation
- Make sure that you run the installer as an Administrator
Last modified on Dec 12, 2023
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