Quick Search Issue Fails
Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
Using the quick search box for issue fails
- proper format has been entered eg: QAL-2345
- Instead of opening a specific issue, the search will be performed in the Issue Navigator and no results will be returned.
Cause
- The project key format is improperly configured.
- For details on configuring the project key format, see here: Changing the Project Key Format
Resolution
Follow the steps listed below:
- Login as admin account
- Go to
JIRA Administration > System > General Configuration > Click the Advanced Settings Button - Search for jira.projectkey.pattern
- Ensure that the pattern is properly configured
- Ex:
([A-Z][A-Z_0-9]+)
- Ex:
- Retest
Last modified on Feb 26, 2016
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