JIRA Documentation

JIRA 6.4.x
JIRA 6.0 Documentation
JIRA 5.2 Documentation
JIRA 5.1 Documentation


Search the Knowledge Base and Documentation Spaces

You're visiting the JIRA Knowledge Base. Visit the JIRA Knowledge Base Home for an overview.

Skip to end of metadata
Go to start of metadata


Comments are not added to issues after using the Comment Handler service. Logs contain errors like:


The comments are not added due to limited permissions.


  1. Find the project for which this user does not have permission, by running an SQL query:

    This should give you the project name.

  2. Visit the project's admin screen.
  3. Find the associated Permissions Scheme.
  4. Ensure that the user is in the appropriate group or role for the "Add Comment" permission.
Help us improve!
Is this article helpful?
Is it well written?
Is the content complete?