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Symptoms

Comments are not added to issues after using the Comment Handler service. Logs contain errors like:

Cause

The comments are not added due to limited permissions.

Resolution

  1. Find the project for which this user does not have permission, by running an SQL query:

    This should give you the project name.

  2. Visit the project's admin screen.
  3. Find the associated Permissions Scheme.
  4. Ensure that the user is in the appropriate group or role for the "Add Comment" permission.

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