Comments are not added to issues after using the Comment Handler service. Logs contain errors like:
The comments are not added due to limited permissions.
Find the project for which this user does not have permission, by running an SQL query:
This should give you the project name.
- Visit the project's admin screen.
- Find the associated Permissions Scheme.
- Ensure that the user is in the appropriate group or role for the "Add Comment" permission.