Summary

When trying to invite a user, you see an error stating the account is deactivated, disabled, or suspended. The user belongs to a verified domain and the account is Managed.

Confirm the verified domain for affected users

If an account cannot be invited because of deactivation or disabled state, the account must be reactivated before it can be invited. Confirm the user belongs to a domain that is verified under your own organization. This can be found by looking at a users email address suffix (@example.com → where example.com is the domain). 

Then, compare this domain against the domains verified under your organization.

Reactivate or re-enable affected users to allow for invite

1. Visit https://admin.atlassian.com
2. Select your organization (if more than one)

3. Select Directory > Managed accounts

4. Select a user to open the managed accounts page

5. Open the User Profile and click"Reactivate"
6. Grant product access as needed