Unable to Update License due to Untrusted URL
Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
JIRA admin fails to update a JIRA Application license from the Versions & licenses page. JIRA throws this message in the GUI:
An unexpected error occurred. Refer to the logs for more information.From atlassian-jira.log:
2018-07-24 09:21:07,059 http-nio-8080-exec-6 ERROR jiraprdadmin 561x84079x1 dsvxqi 10.0.3.4:42110,10.0.1.4 /rest/plugins/applications/1.0/installed/jira-software/license [c.a.p.r.c.error.jersey.ThrowableExceptionMapper] Uncaught exception thrown by REST service: null
java.lang.NullPointerException
at com.atlassian.plugins.whitelist.core.matcher.MatcherUtils.compare(MatcherUtils.java:59)
at com.atlassian.plugins.whitelist.core.matcher.MatcherUtils.compare(MatcherUtils.java:78)
at com.atlassian.plugins.whitelist.core.matcher.SelfUrlMatcher.apply(SelfUrlMatcher.java:27)
at com.atlassian.plugins.whitelist.core.AbstractWhitelist.isAllowed(AbstractWhitelist.java:41)
at com.atlassian.plugins.cors.WhitelistBasedCorsDefaults.allowsOrigin(WhitelistBasedCorsDefaults.java:51)
... 2 filtered
at com.google.common.collect.Iterators.indexOf(Iterators.java:778)
at com.google.common.collect.Iterators.any(Iterators.java:684)
at com.google.common.collect.Iterables.any(Iterables.java:623)
... 13 filtered
at com.atlassian.plugins.rest.module.RestDelegatingServletFilter$JerseyOsgiServletContainer.doFilter(RestDelegatingServletFilter.java:154)
... 1 filtered
at com.atlassian.plugins.rest.module.RestDelegatingServletFilter.doFilter(RestDelegatingServletFilter.java:68)
... 41 filtered
at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
... 53 filtered
at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:66)
... 1 filtered
at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:64)
... 16 filtered
at com.atlassian.plugins.rest.module.servlet.RestSeraphFilter.doFilter(RestSeraphFilter.java:37)
... 19 filtered
at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)
... 10 filtered
at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
... 4 filtered
at com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:36)
... 26 filtered
at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)
... 23 filtered
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Thread.java:745)Cause
JIRA is not being accessed from its Base URL, or the Base URL is not set correctly, leading to a problem with the untrusted URL.
A typical scenario is:
JIRA is behind a reverse proxy with these parameters added to
server.xml:proxyName="jira.company.com" proxyPort="443" scheme="https"This means JIRA's Base URL should be set to https://jira.company.com, and JIRA admin is supposed to access JIRA via that URL to update the license
- JIRA's Base URL is however set to a different URL e.g. http://jira.local.com or even using a wrong URL format e.g. just
jira.local.com - JIRA admin accesses the wrong Base URL to update the license, leading to the error
Resolution
As JIRA admin:
- Make sure JIRA's Base URL is set correctly
- Make sure to access JIRA via its correct Base URL to update the license