Unable to highlight text in issue search navigator
Platform Notice: Data Center - This article applies to Atlassian products on the Data Center platform.
Note that this knowledge base article was created for the Data Center version of the product. Data Center knowledge base articles for non-Data Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
You are unable to highlight text on in the search results of the Issue Navigator.
For example, when you go to Issues > Search for Issues you are not able to highlight the text in the Summary column of the search results:
Diagnosis
Environment
- JIRA 6.4 or later
Diagnostic Steps
- Unable to highlight any text from the Issue Navigator search results
Cause
This is caused by a bug in CRM for JIRA. The bug is tracked as part of SUP-17060
This problem is related to a third party plugin, and therefore not supported by Atlassian. See Atlassian Supported Plugins for more information.
Workaround
- Go to
JIRA Administration > Add-ons > Manage Add-ons - Disable the CRM for JIRA plugin