Symptoms

Issues submitted by the Issue Collector do not appear in JIRA, and an Unknown Error is seen in the Web page.

The following appears in the atlassian-jira.log:

2013-06-17 15:30:27,080 http-bio-8080-exec-409 ERROR user 930x14360x1 132ruze 127.0.0.1 /rest/collectors/1.0/template/feedback/aaaabbbb [collector.plugin.rest.TemplateResource] Detected errors in collector 'Bug Report' (id: aaaabbbb, project TES): [You will not be able to create new issues because your JIRA evaluation period has expired, please contact your JIRA administrators.]

Cause

This is caused by an expired JIRA license, which is preventing the creation of new Issues.

Resolution

• Be sure that the license used by JIRA is valid for your user count and JIRA version
  • Review Administration > System > License to confirm your license status