Editing and collaborating on issues
Attaching files and screenshots
If your administrator has enabled file attachments, you and your customers can attach files and screenshots to issues you're working on. See Attaching files and screenshots to issues for more information.
Collaborating on issues
What permissions do you need?
To share an issue or @mention someone on an issue, you need the Browse Users global permission. If you don't have this permission, contact your JIRA admin.
You can keep your team informed by using the 
button to share an issue with other JIRA users. If your project allows anonymous access, you can also share issues by entering the email address of a non-JIRA user.
If you want to invite members of your team to help you work on an issue, you can mention them by typing @ and their username in the issue description or comment. The users you mention are notified when you save the issue description or comment. In JIRA Service Desk, you can collaborate with agents and customers by adding them in the Request participants field.
Editing issue details
What permissions do you need?
To edit an issue, you need the Edit Issue project permission for the issue's relevant project. If you do not have this permission, please contact your administrator.
To edit an existing issue, select Edit to open the Edit Issue dialog box and modify the issue details. If you want to change the fields you need to edit, select Configure Fields > Custom and choose the fields you want to show or hide. Select Update to save your changes.
Commenting on issues
What permissions do you need?
To add comments to an issue, i.e. to see the Comment button, you must have both of the following project permissions for the issue's relevant project:
- Browse Project permission to view the issue to be commented on
- Add Comments permission to add a comment to the issue.
Note that you automatically become a watcher of the issues that you comment on. You can disable this via the Preferences > Autowatch option in your profile.
| What | How |
|---|---|
| Add a comment | Simply click Comment and select the internal (for other agents or collaborators) or external (for customers) tab. |
| Delete a comment | On the comment you wish to delete, select the trashcan icon located on the comment. Confirm that you want to remove this comment from the issue by selecting Delete when prompted. |
| Edit a comment | Select
You can hover over 'edited' to see who edited the comment and when. |
| Link to a comment | Right-click on the Permlink icon on the comment, then copy the permanent link to the comment. Paste the copied permanent link into your email or chat message. Clicking the permanent link takes you to that particular comment in the JIRA issue. If your JIRA issue contains an extensive list of comments, the issue page will automatically be scrolled down so that the linked comment is visible. |
| Restrict a comment | Select Internal to leave a comment that is only visible to your team. |
Formatting text with wiki markup
JIRA application Text Formatting Notation allows you to use rich-text features, such as:
- Italic, bold, underlined text
- Multiple levels of headings
- Bullets, numbered lists, tables, and quotations
- Images
- Macros
When you edit an issue description, comment, or any rich-text field, you can expand the simple wiki editor toolbar to format your text and select preview to see how your formatted text will appear. Note that your JIRA administrator can enable, disable and configure the which allows you to use wiki markup, so your options may vary slightly.
Tracking issues with labels
Labeling helps you categorize and search for an issue. When viewing an issue, select More > Labels to add or remove labels, which will appear in the Details section:
You can click a label (e.g. doc in the above screenshot) to jump to the Issue Navigator and see a list of all issues that have this label. You can also add the Labels Gadget to your dashboard to quickly find issues with labels relevant to you and your team.
Watching and voting for issues
What permissions do you need?
To view other users watching or voting for an issue, you need the View Voters and Watchers and Manage Watcher List project permissions.
If your administrator has set up the needed notification scheme, you can select Start watching this issue to be automatically notified of issue updates. You can also click the number of watchers on the issue to add other JIRA users as watchers.
If your administrator has enabled the voting on issues, you can select Vote for this issue to encourage the responsible team to resolve or complete the issue.