403 Forbidden Error when adding a new repository to Fisheye or when indexing

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Problem

While attempting to add a repository in Fisheye, a '403 Forbidden' error is displayed. However, the repository can be browsed using a GUI SVN browser application with the same Fisheye user ID and password. Other command line tools works as well.

This error can also occur when Fisheye tries to access the repository to process the new commits.

The following appears in the Fisheye user interface in the repositories overview and in the atlassian-fisheye-YYYY-MM-DD.log:

Could not access https://atlassian.com/svn/EDT/Atl/components/AtlAccess/trunk : org.tigris.subversion.javahl.ClientException: svn: PROPFIND of '/svn/EDT/Atl/components/AtlAccess trunk': 403 Forbidden (https://atlassian.com)

Cause

There are two possible causes:

  1. Incorrect permissions for Subversion access.
  2. SVNKit limitations such as, if multiple repositories have been added in Fisheye pointing to the same Subversion server using different credentials, Fisheye may not pick up the correct credentials.

Resolution

  1. Check the account used to access the repository for group membership and read/write access.
  2. Follow the instructions to implement one of the options detailed on the SVN Authentication Issues page. The recommended option is to "Specify the username as part of the URL when defining your repository location".

Last modified on Jul 31, 2018

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