Error testing connection for Perforce repository - The authenticity can't be established

Still need help?

The Atlassian Community is here for you.

Ask the community


When attempting to setup a Perforce repository for the first time, the following appears in the Fisheye/Crucible UI:

Error testing connection.
Unable to get repository info: com.atlassian.utils.process.ProcessException:Non-zero exit code: 1 | The authenticity of '' can't be established,
this may be your first attempt to connect to this P4PORT.
The fingerprint for the key sent to your client is
To allow connection use the 'p4 trust' command.
at com.cenqua.fisheye.perforce.P4ScmConfig.testConnection(
at com.cenqua.fisheye.perforce.P4ScmConfig.testConnection(
at com.cenqua.fisheye.RepositoryConfig.testConnection(
at com.atlassian.fisheye.spi.admin.impl.DefaultRepositoryAdminService.testConnectionFor(
Connection failed.


  1. The Perforce client has never connected to the Perforce server at and does not trust it.
  2. If you are using ticket-based authentication you may have invalid outstanding tickets.


  1. As the user that runs the Fisheye/Crucible instance, run the following command to tell the Perforce client that this server is trusted:

    p4 trust -l 44:81:E3:9B:12:3D:12:00:EE:AB:4D:C8:F6:DB:52:98:9C:61:B9:95
  2. Add a ticket to the user running Fisheye with a command like: 

    p4 -u fisheye_user login -a


The values above will need to be updated for what is displayed from the error message.

Last modified on Jul 31, 2018

Was this helpful?

Provide feedback about this article
Powered by Confluence and Scroll Viewport.