Summary

Recent commits are not visible in Crucible review. When tried to browse change sets while creating a review, the latest commits don't appear in Crucible

Environment

Fisheye/Crucible version 4.5.0. May be applicable for other versions of Fisheye

SCM tool - Bitbucket

Repository type - Git

Diagnosis

1. There are no specific errors in the logs. We can see the recent commits are indexed in Fisheye.

   YYYY-MM-DD 10:38:17,111 INFO  [IncrPing1 myrepo ] fisheye BaseRepositoryScanner-ping - processing repository myrepo (myrepo)
   YYYY-MM-DD 10:38:17,111 INFO  [IncrPing1 myrepo ] fisheye LifecycleRepositoryScanner-doSlurpTransaction - Starting slurp of myrepo (myrepo)
   YYYY-MM-DD 10:38:17,111 INFO  [IncrPing1 myrepo ] fisheye BaseRepositoryScanner-ping - done slurp for repository myrepo (myrepo) time = 0 ms

2. Verify if you have 2 different users Bob (bob@atlassian.com) and bob (bb@atlassian.com) while browsing change sets. One of the user has a profile picture, while the other doesn't have. The commits from the bb@atlassian.com are not showing.
3. Navigate to Review >> Add Content >> Browse change sets >> Type any under User and click apply. Verify if the latest commits (which were missing before) show up now.

Cause

The users have different emails Bob (bob@atlassian.com , bb@atlassian.com) in the commits. The user bb@atlassian.com does not exists in SCM or Crucible, but the user bob@atlassian.com exists in SCM and also Crucible. When the user Bob with email (bob@atlassian.com) pushes as commit, it appears both in SCM and Crucible. Whereas the user with bb@atlassian.com pushes a commit, it doesn't appear. Its caused due to missing user in SCM, Crucible.

Solution

To associate user bb@atlassian.com commits to Crucible user bob@atlassian.com you could do the following:

1. Navigate to Administration >> UserSettings >> User Mappings.
2. Select the repository under Add a new user mapping and click Add.
3. Select user bob with bb@atlassian.com under Committer username and Bob with email bob@atlassian.com under Fisheye username.
4. Click Add.
5. Confirm if the commits are now visible in Crucible.