Chat in rooms

Chat happens in two places, in rooms and in 1-to-1 chats.

You can have rooms for individual teams and projects, for planning an event, for an interest area, or as a social space for your office's D&D guild or cycling enthusiasts.  Rooms can also be used as a notification channel, for example you might have an Outage room that's updated when critical systems are down. 


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Video chat with your team

Screenshot: Hipchat room

Joining rooms

To join a room, search for the room by its name.  

In the desktop and web apps
  1. Go to New chat and start typing the room's name.
  2. Click the room's name to join the room.

To see a list of all the rooms, click your group's name and avatar in the upper left. For example, in the screenshot above, you'd click Teams in Space

In the iOS mobile app
  1. Start typing the room's name in Find rooms and people at the top. (If you don't see it, tap or swipe right.)
  2. Tap the room's name to join the room.
In the Android app
  1. Tap > Join chat.
  2. Start typing the room's name.
  3. Tap the room's name to join the room.

Once you've joined, you can start chatting with your teammates.

Can't find a room, but you know it exists? The room may be a private room. In that case, you'll have to ask the room's admin to invite you to the room.

Creating rooms

Hipchat has open rooms that anyone in your Hipchat group can join and private rooms that you can invite specific people to join. Only people who have been invited to a private room can see that room. (Well, one exception is admins.) When you create a room, you're prompted to choose whether you want the room to be open or private.

Where you create a room differs in some apps, so we'll list the steps to get you started for each one separately:  

In the desktop and web apps

Click Create a room in the left menu.

In the iOS mobile app
  1. Tap and follow the prompts to create the room.
  2. Choose the people you want to invite to the room and tap Next.
  3. Tap Send invites.
In the Android mobile app
  1. Tap > Create Room.
  2. Follow the prompts to create the room.
  3. Tap Invite to start inviting people to the room right away. Or, tap Not Now to wait until later.

The person who creates a room is the room admin. More about room admins in the next sections of this page. 

After you create a room, invite people to join you in the room.

Managing rooms

Rooms come and go, and their purpose might change over time. Room admins and group admins can rename, archive, delete rooms, and more. 

If you're an admin you can log in to Hipchat in your browser and head to Group Admin > Rooms.  

If you're the room admin, you can either log in to Hipchat in your browser and go to the Rooms tab, or head for the Room Actions option in the Hipchat web or desktop app (it looks like or ).  

Here are some tips for managing Hipchat rooms:

  • If a room isn't needed, but you want to maintain the chat history you can archive it. 
  • If a room isn't needed, and you want to discard the chat history you can delete it.
  • If you want to open up a private room or make a room private, you can change the privacy settings.
  • If the purpose of the room changes, you can rename it.

You can't manage rooms in the iOS or Android apps.

Changing the room admin

Sometimes you need to change the room admin. For example if your team gets a new team lead, you might want them to be the admin of your team's Hipchat room.

Only two people can change the admin of a private room: the Hipchat admin or the current room admin. Here's how it's done:

  1. Log in to Hipchat in your browser.
  2. Go to the Rooms tab (or Group Admin > Rooms if you're an admin).
  3. Choose the room you want to change from the list.
  4. Choose Permissions then select a new admin from the Room admin menu. 
Last modified on Jan 21, 2018

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