Mass Delete option when Jira Align work items are not linked to Jira issues

Use the Mass Delete tool:

1. Go to the Stories grid
2. Click on More Actions → Mass Move 
3. Click on Mass Delete View on the top right side

Tip: To display more records on the Mass Delete View page, go to the Personal Settings, and change the Records Displayed Per Screen to 30

Mass Delete is only available to Super Admins

The Stories no longer exist on Jira and you need to remove them from Jira Align

Use the "Jira Deleted Issues" functionality on Jira Align. It will identify all Jira issues that are no longer available (Deleted, Permissions removed) and then you can delete the correspondent issues from Jira Align.

Reference: Jira Align - Manage Jira Deleted Issues

The Stories still exist on Jira and Jira Align and the goal is to delete them from both Align and Jira, you can

• Bulk delete the stories on Jira and use the "Jira Deleted issues" functionality

OR

• Create a Delete State on Jira and map it to the Jira Align Deleted State and bulk edit the Jira Stories updating them to the Delete State

  • When this state is configured, it hard deletes the item in Jira Align

References:

• Bulk / Mass delete issues in Jira
• Jira Align - Jira Integration Setup - Map statuses to states

The Project and its Stories must remain intact on Jira and Deleted only on Jira Align

Change the permission on the Jira parent project of the Stories so that the Jira Software Connector Service account no longer has permission to view and modify it. Then use the "Jira Deleted issues" functionality.

All the project's issues will show on the report and be available to delete on Jira Align.