Summary

After upgrading to Jira Align 10.123.2 or higher, a 500.0 error is returned by IIS when accessing the Jira Align website

Environment

Jira Align Self-Hosted

Diagnosis

The following error is displayed when accessing the site:

HTTP Error 500.0 - Internal Server Error. The page cannot be displayed because an internal server error has occurred

The following error is reported in the IIS access log (%SystemDrive%\inetpub\logs\LogFiles\W3SVC2\*.log):

Provider_cannot_be_found._It_may_not_be_properly_installed.

Cause

This issue can occur if there is a problem with the OLE DB driver installation or the driver has not been installed.

Beginning with 10.123.2, Jira Align requires OLE DB driver version 18.

https://help.jiraalign.com/hc/en-us/articles/17989127421588-Important-Driver-update-required-for-on-premise-instances

Solution

Install OLE DB driver version 18.6.6 or higher

https://learn.microsoft.com/en-us/sql/connect/oledb/release-notes-for-oledb-driver-for-sql-server?view=sql-server-ver16#1866