Summary

This knowledge base article provides a comprehensive guide on how to enable the use of a proxy for a Jira On-premise connection within Jira Align. It outlines the necessary steps and settings to configure this connection properly, ensuring seamless integration and enhanced network security. 

Environment

Jira Align Self-Hosted

Solution

In order to configure a proxy:

1. Login to the server where Jira Align is installed
2. Stop the connector service that will utilize a proxy
3. Navigate to the install directory of Jira Connector Service e.g. C:\[Company Name]\Jira
4. Open AgileCraft_Jira.exe.Config
5. Add in the following proxy configuration within the <Configuration> element               

<system.net>
    <defaultProxy>
        <proxy proxyaddress="Proxy Address and Port"/>
    </defaultProxy>
</system.net>

1. Save AgileCraft_Jira.exe.Config
2. Start the connector service
3. Verify Jira Connector can utilize the proxy via the test on the Jira Connectors page.