Summary

This article describes how to re-activate an existing account that was deactivated on Jira Align.

Solution

Your 'Super Admin' user needs to follow the following steps:

• Access the Jira Align Administration area
• Go to Admin -> People
• Click on 'Apply Filters' and search with the "Deactivated" attribute set to Yes,  please see the image

• Search for the user email in the deactivated user list
• Click on the user and open the user details
• The 'Status' is 'Inactive'
• Select 'Activate' on the right to re-activate the user, please see the image