Summary

After choosing "Accept all" to the Atlassian Cloud cookie consent banner presented when launching Jira Align, pages load blank or with partial content and spin indefinitely when navigating the Jira Align application.

Environment

Jira Align

Diagnosis

• After choosing "Accept all" on the Atlassian Cloud cookie consent banner presented when launching Jira Align

• Pages load blank or with partial content and spin indefinitely when navigating the Jira Align application
  
  

NOTE: The problem is not observed when choosing "Only necessary" on the Atlassian Cloud cookie consent banner

Cause

In at least one case, this issue was caused by 3rd party browser extension Dynatrace Real User Monitoring (RUM)

Solution

Disabling Dynatrace Real User Monitoring for the Jira Align site resolves the issue.