Jira Align SSO error: Whoops... The Response[_xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx] is not signed

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Summary

After configuring Single Sign-On and trying to log in to Jira Align, it fails with the error:

Whoops... "The Response[_xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx] is not signed.

Environment

Jira Align

Diagnosis

Cause

This issue happens because the SAML response received on Jira Align was not signed by the Identity Provider

Solution

The Identity Provider must be configured to Sign SAML Response and Assertion

Below are the steps for Microsoft Azure and Google


Azure Portal

1

Go to https://portal.azure.com/


2

Access the Enterprise Application configured for Jira Align, in this example, the Application name is "Jiraalign"

3

On The Left menu click “Single Sign On"

on Section 3 click “Edit"

3

Set the Signing Option to “Sign SAML response and assertion"

Google Admin

1

Go to https://admin.google.com/


2

  1. Expand Apps

  2. Click on Web and Mobile Apps

3

Select the Jira Align Application

  • In this example the Application name is “Jira Align", customers may have a different custom name

4

Click on the Section “Service Provider Details"

5

Check the option “signed reply" and click Save

Last modified on Feb 23, 2024

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