Summary

The user is unable to see the Capability work item from the “Create” buttons in the main menu.

Environment

Jira Align

Diagnosis

The user enabled the Solution layer for a specific Portfolio however the user doesn't see the option to create the work item (a Capability) in the main Create button.

Solution

Even though the Solution Layer is enabled for a specific Portfolio, if the Administration setting under Platform > Solution tab > Enable Capability Solution is set to NO, then the user will not see the 'Capability' option offered on any menu or from the main 'Create' button.

The behavior is expected. Refer to the Help article below:

Jira Align - Solution Settings

Enable Capabilities: Turns on or turns off the visibility of capabilities on the menus as well as the Solution menu.