Story disappears from Jira Align after the sync with Jira
Summary
When a Story created in Jira Align syncs with Jira, it disappears from the grid in Jira Align, and can’t be found through any means, existing only in Jira.
Environment
Jira Align
Diagnosis
After the story is created, we can see that it exists for some minutes in JA, and the Audit logs show that it was synced with Jira. While checking in Jira, we can see that it is present there.
Searching through the global search doesn't bring a result, nor does the link present on Jira open the correct issue in JA. Multiple updates to the external link can observed in the issue history in Jira.
Cause
This is caused because the ID for Stories is configured in 2 different places:
Administration > Jira Settings > Jira Setup: Issue Type Story
Administration > Jira Settings > Manage Projects > Manage Custom Field: Setup Jira Link Actions
Due to this, right after creating the Story in Jira, JA reads this info and understands that it should be set as a Task (because of the Setup Jira Link Actions), so it deletes the original Story and recreates it. The problem is that in the next connector cycle, it understands it as a Story, so it keeps deleting and recreating it as different items.
Solution
Check the ID that is being used on Administration > Jira Settings > Manage Projects > Manage Custom Field: Setup Jira Link Actions, and remove it.