Summary

The solution presented in this article is related to the Whoops Error page when trying to open Status report page > Epics > Select an epic or also filtering by Portfolio >Program Increment Grid.

Environment

Jira Align

Diagnosis

Generic Whoops error page:

Cause

This issue happens when there are many Stories with points of effort extremely high, therefore exceeding the max amount of sum(points), this value exceeds the limit of int data type a value in the database, bigger than 2147483647, namely, causing the Themes and PI grids to crash. Due to this, the Whoops error page is shown.

Solution

Identify the stories that have a high number of Efforts by running the following API call using the swagger:

GET /align/api/2/Features
Filter: EffortPoints gt 10.000

Therefore, decrease the value of stories' effort points listed from the result of the API.