Invite your team to use the app
If you're running Jira 8.3 or later, invite your team to start using the Jira Server mobile app.
Head to Jira Core mobile app to read up on some considerations for administrators, and find out whether you can use the app with your instance.
Users don't need any additional permissions to use the app, you just need to let them know where to download it and how to log in. If your Jira instance is not accessible on the public internet, you may also need to help them connect to your network or VPN on their device.
Email template
Here's a suggested email template that you can adapt to let your users know that the Jira Server mobile app is available. Don't forget to test that you can connect to your site before sending!
Hi everyone,
Jira mobile app is now available for Android and iOS, and you can use them with our Jira instance. With the mobile app, you can create and edit issues, move them on your board, and track the activity in your projects, straight from your device.
To use the app, you'll need a device with either Android 5.0 (Lollipop) or later, or iOS 12 or later (iPhone, iPad or iPod Touch).
Download the app for:
- Android: https://play.google.com/store/apps/details?id=com.atlassian.jira.server
- iOS (Apple): https://itunes.apple.com/us/app/id1405353949?mt=8
To log in you'll need our Jira URL: <add your full URL, e.g. https://yoursite.customer.com/jira >
<If your site isn't accessible outside your network>
To use the app you'll need to be connected to our network / VPN. <Add steps for connecting to VPN, if applicable>
<If your certificate is self-signed or from an unknown Certificate Authority>
You'll also need to install our certificate on your device. <Add steps for downloading the certificate>
Best,
Your name here