403 - Forbidden error when viewing attachments via portal

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Symptoms

- Both Customers and Service Management agents are unable to view/download attachments when opening the issue via SD Portal.
- Agents are able to view attachments when using the Jira interface.

The following is seen on atlassian-jira.log:

failed to check if user can view attachment with reason: The request type you are trying to view does not exist.

Cause 

The issue doesn't have a valid request type. The request type has deleted or the issue was moved from another SD project, which the Issue / Request type association doesn't match the current SD project.

Resolution

Set a valid request type for the issue. Eventually, it will require an issue type change as well.

Last modified on Nov 23, 2020

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