403 - Forbidden error when viewing attachments via portal

Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.

Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Except Fisheye and Crucible

Symptoms

  • Both Customers and Service Management agents are unable to view/download attachments when opening the issue via SD Portal.
  • Agents are able to view attachments when using the Jira interface.

The following is seen on atlassian-jira.log:

failed to check if user can view attachment with reason: The request type you are trying to view does not exist.

Cause 

The issue doesn't have a valid request type. The request type was deleted or the issue was moved from another SD project in which the Issue/Request type association doesn't match the current SD project.

Resolution

Set a valid request type for the issue. This could possibly require an issue-type change as well.

Last modified on Nov 6, 2024

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