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Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
While opening Administration>>Add-ons, following error throws in the UI:-
Technical details
Log's referral number: 1a7ae7ff-04aa-4a0c-a7c8-3005960a1602
Cause
Referer URL: http://localhost:8080/plugins/servlet/stp/view/
com.atlassian.cache.CacheException: com.atlassian.extras.common.LicenseException: Failed to verify the license.
com.atlassian.cache.CacheException: com.atlassian.extras.common.LicenseException: Failed to verify the license.
at com.atlassian.cache.memory.DelegatingCachedReference.get(DelegatingCachedReference.java:61)
at com.atlassian.cache.compat.delegate.DelegatingCachedReference.get(DelegatingCachedReference.java:22)
at com.atlassian.upm.license.internal.host.AbstractHostLicenseProvider.getAllLicenseInfo(AbstractHostLicenseProvider.java:127)
at com.atlassian.upm.license.internal.host.AbstractHostLicenseProvider.getHostApplicationLicense(AbstractHostLicenseProvider.java:97)
at com.atlassian.upm.servlet.PluginManagerHandler.handle(PluginManagerHandler.java:104)Diagnosis
Environment
- JIRA 6.4.4
- UPM 2.18.4
Cause
UPM version is not up-to-date.
Resolution
Update UPM with a manual way:-
- Download the latest UPM version (eg. 2.20.7) from https://marketplace.atlassian.com/plugins/com.atlassian.upm.atlassian-universal-plugin-manager-plugin/versions
- Shut down the application.
- Remove the existing UPM JAR file from this directory in your JIRA home directory:
$JIRA_HOME/plugins/installed-plugins
The name of the JAR file may be prepended with a number, such as:xxxxxx.atlassian-universal-plugin-manager-plugin-2.18.4.jar
- Copy the new downloaded UPM JAR file into the same directory.
- Restart JIRA application.
Last modified on Apr 29, 2016
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