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Platform Notice: Server and Data Center Only - This article only applies to Atlassian products on the server and data center platforms.

Problem

While opening Administration>>Add-ons, following error throws in the UI:-

Technical details
Log's referral number: 1a7ae7ff-04aa-4a0c-a7c8-3005960a1602
Cause
Referer URL: http://localhost:8080/plugins/servlet/stp/view/
com.atlassian.cache.CacheException: com.atlassian.extras.common.LicenseException: Failed to verify the license.
com.atlassian.cache.CacheException: com.atlassian.extras.common.LicenseException: Failed to verify the license.
	at com.atlassian.cache.memory.DelegatingCachedReference.get(DelegatingCachedReference.java:61)
	at com.atlassian.cache.compat.delegate.DelegatingCachedReference.get(DelegatingCachedReference.java:22)
	at com.atlassian.upm.license.internal.host.AbstractHostLicenseProvider.getAllLicenseInfo(AbstractHostLicenseProvider.java:127)
	at com.atlassian.upm.license.internal.host.AbstractHostLicenseProvider.getHostApplicationLicense(AbstractHostLicenseProvider.java:97)
	at com.atlassian.upm.servlet.PluginManagerHandler.handle(PluginManagerHandler.java:104)

Diagnosis

Environment

  • JIRA 6.4.4
  • UPM 2.18.4

Cause

UPM version is not up-to-date.

Resolution

Update UPM with a manual way:-

  1. Download the latest UPM version (eg. 2.20.7) from https://marketplace.atlassian.com/plugins/com.atlassian.upm.atlassian-universal-plugin-manager-plugin/versions
  2. Shut down the application. 
  3. Remove the existing UPM JAR file from this directory in your JIRA home directory: 
    1. $JIRA_HOME/plugins/installed-plugins
      The name of the JAR file may be prepended with a number, such as: 
      xxxxxx.atlassian-universal-plugin-manager-plugin-2.18.4.jar
  4. Copy the new downloaded UPM JAR file into the same directory. 
  5. Restart JIRA application.

 

Last modified on Apr 29, 2016

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