Administrator Access is Incorrectly Redirecting

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When attempting to access a page that requires Administration Access, or websudo (as in Configuring Secure Administrator Sessions), the page incorrectly redirects to http://secure/admin/WebSudoAuthenticate.jspa, as below: 

Nothing will appear in the atlassian-jira.log as this error is from Tomcat and will not throw an exception.


The Tomcat server.xml has been configured incorrectly and this is causing the problem to occur, as below:

<Context docBase="${catalina.home}/atlassian-jira" path="/" reloadable="false" useHttpOnly="true">

This should be path="" rather than path="/".


  1. Backup the Tomcat server.xml file, as found in $JIRA_INSTALL/conf.

  2. Modify the Context path so that it no longer has the forward slash, for example:

    <Context docBase="${catalina.home}/atlassian-jira" path="" reloadable="false" useHttpOnly="true">
  3. Restart JIRA.
  4. Test to ensure Administration Sections can now be accessed.
Last modified on Feb 26, 2016

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